Customer service
DIENLIS spinning in strict accordance with the international ISO quality system management, effectively ensure the quality of equipment, for the customer's technical personnel to provide tailor-made free installation technical training services. "Excellent quality and keeping on improving" is the quality policy of DIENLIS company and the direction of all employees’ efforts. Developing the products that make customers "touched" is our service purpose,"Honesty management, quality service" is the core concept of " DIENLIS Centenary".
We provide customers with quality pre-sale, sale and after-sales service. Customers find quality problems in the process of product use, we will make a clear reply within 8 hours after receiving the customer's notice.
Provide remote consulting services and technical support services, and propose practical solutions for customers' needs.
DIENLIS spinning provides free training opportunities to customers, the content of training includes: equipment structure, the functions of each system, the correct use and maintenance knowledge of control instruments, the performance of common faults and the elimination of knowledge. After the completion of the equipment debugging and normal operation for 1 month, the customer and the joint acceptance of the equipment.
✔ The warranty period of the equipment parts is 1 year, and the control system is 2 years. (starting from the arrival time of the goods)
✔ Strictly implement the relevant provisions of the state to implement the "three guarantees" for products. In case of artificial damage to parts and components, negotiate with users to charge appropriate parts costs.
✔ After the installation, debugging and acceptance of the equipment, under the condition of uninterrupted operation, make the first service satisfaction survey, follow-up service every 2 months, listen to users' opinions, guide customers to maintain and maintain the machine tool, and make detailed use and repair service records.
✔ From the date of delivery of the machine tool according to the user's use of the machine tool maintenance service tracking files, for reference; We can provide customers with the technical information and accessories list of our equipment; In the service life of the machine, according to the needs of users to ensure timely supply of equipment parts and wearing parts.
✔ After the end of the warranty period, appropriate maintenance fees will be charged according to the fault situation, and lifelong maintenance is promised.
